Refund policy

Return and Refund Policy

Thank you for shopping with our store. We aim to provide quality products and a smooth shopping experience. Please read our return and refund policy carefully.

Returns
Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. The product must also include all original tags, accessories, and proof of purchase.

Non-Returnable Items
Certain items may not be eligible for return, including products that have been used, damaged by the customer, or returned without original packaging. Some items may also be non-returnable due to hygiene or safety reasons.

Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving the item. You may be required to provide photos or videos of the product for verification. After review, we will arrange a replacement or refund where applicable.

Return Process
To request a return, please contact our support team with your order number and the reason for the return. Once the return is approved, we will provide instructions for returning the item. Customers may be responsible for return shipping costs unless the return is due to an error on our side.

Refunds
Once the returned product is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed to the original payment method. Refund processing times may vary depending on the payment provider and may take 5 to 10 business days.

Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once the order has been shipped, it cannot be cancelled. However, it may still be eligible for return according to this policy.

Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team with your order details and we will assist you as soon as possible.